Can’t sign in, or forgot your password

Reset your password from the sign-in page. Here’s what to do if that doesn’t work.

Reset your password

1. Choose Sign in, then Forgot password?
2. Enter the email on your account and choose Send reset link.
3. Open the newest reset email.Open it in the browser you’ll use for Evallo. Check spam if it isn’t there.
4. Choose a new password.Use at least 12 characters, and a password you don’t use anywhere else. Then sign in with it.

Why it works this way

• Resetting your password signs your other devices out, so only you are signed in afterward.
• For your security, the sign-in page doesn’t say whether an email has an account.

If something’s off

• It says to verify your email. New accounts confirm their email first. Use the newest code from your verification email.
• It says “Too many attempts.” Wait a few minutes before trying again, and don’t request more reset emails in the meantime.
• The reset link doesn’t work. Links expire. Request a new one and open only the newest email.
• There’s a security check. Complete it and try again. It helps keep bots out.
• If you canceled your account. Once it closes, you can’t sign in, and a closed account can’t be reopened. Until then, a paid account can choose Resume my account in Settings. Questions? Email contact@getevallo.com.
• You think someone else got in. Reset your password, then email contact@getevallo.com.

Still stuck? Email contact@getevallo.com.